Radnor Fire Company Ambulance Billing Department
The Ambulance Service Claim Process:
As of September 1, 2023, the Radnor Fire Company manages our own billing services in house. When possible, your invoice is filed directly to your insurance carrier with the information provided at the time of the emergency. However, it is ultimately the patient’s responsibility to ensure that we receive the information necessary to file the claim, and follow up with the insurance company until payment is made.
Billing statements are sent to the patient if:
• They are not insured
• If we have insufficient information to file a claim
• If insurance has denied coverage
• If there is a balance due after insurance has paid
How do I make my payment?
Please make checks payable and mail to:
Radnor Fire Company Ambulance
121 S. Wayne Ave
P.O. Box 31
Wayne, PA 19087-0031
Can I pay my bill with a credit card?
You can pay your bill with a credit card online through our payment center, GiveButter. We accept Visa, MasterCard, Discover & American Express. We also accept PayPal, Venmo, U.S. Bank(ACH) or a check. If you choose to pay by check on GiveButter, you will be asked for the check number so that we know what it is when it arrives. Click here to pay your bill online.
What if I do not have insurance?
If you do not have insurance, you will be responsible for paying the invoice in full, we accept payment in the form of check, money order or you can pay your bill with a credit card online through our payment center. If you are unable to pay your bill in full, we are willing to arrange payment plans.
Why did my insurance company mail the check to me?
Different insurance companies have different policies regarding reimbursement for services rendered. Some insurance companies choose to reimburse the patients directly, instead of sending the payments to the medical providers. If this happens, you may simply endorse the check over to the Radnor Fire Company Ambulance.
Why didn’t I get a bill?
When we have all the necessary information, we can submit invoices directly to the insurance company for the patient. We are frequently able to complete the billing process without involving the patient with the claims filing process. If this is the case, you may not receive a bill. If you would like a copy of the bill for your records, just let us know and we will be happy to mail it to you. You may also receive or request an explanation of benefits from your health insurance carrier.
Why should I have to pay for your service? Don’t I pay taxes for this? Aren’t you all volunteers?
Only a small fraction of our operational budget is supported with tax money. RFC survives almost entirely on reimbursement for services provided. The cost of vehicles, insurance, facilities, fuel, medical equipment, training, and supplies have escalated dramatically in recent years. However, the insurance companies continue to reduce payments and make their processes harder and more confusing. Your payment helps to secure the continued survival and ongoing quality of the emergency medical service in your community.
If you still have additional questions please feel free to speak with a member of our billing office who is ready to serve you Monday-Thursday from 10am to 2pm at 610-687-3245 ext 227 or email us at billing@radnorfire.com.
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